CUSTOMER SERVICE
We understand that our customers will have different preferences for shopping so we offer two methods of making a purchase.
THE PERSONAL TOUCH
If you would like some friendly and personal service simply pick up the phone and call us on 09 5308117 OR send us an email via the contact us page . We should be able to give you a quote straight away, otherwise we can email it to you or call you back. Upon confirmation that you are happy with your order, we will take your credit card information over the phone and charge the confirmed amount. Alternatively you can make an electronic payment into our account. Goods will be dispatched once payment is received.
ONLINE:
Simply make your selections and add them to your cart. On the shopping cart page, you can update quantities or remove items and process a payment.
- SHIPPING
We ship within New Zealand and worldwide. New Zealand shipping is free for purchases valued $200 or more (excluding Chatham Islands). All International orders & orders under $200 will incur a shipping fee which will be quoted at checkout.
- DELIVERY METHOD
Your purchase will be sent by courier delivery.
We do not deliver to Post Office boxes.
Please note that a signature is required for all deliveries and you should inspect the package before signing for any signs of damage. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery.
If goods do not arrive when you expect them to (see our Delivery Period), please contact us within 24 hours. We will use this delivery information to make a claim against our courier company. If any goods arrive damaged, please contact us within 24 hours of delivery. Please return the damaged goods to us in the condition received by you with all original packaging, together with all packing slips.
- DELIVERY PERIOD
We aim to dispatch your products within 48 hours of purchase. If any of it items you ordered are not in stock, we will notify you within 48 hours with an estimate on the lead time, and if this is too long to wait you may cancel your order.
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by entering the tracking number emailed to you in the dispatch email, into the courier’s website.
Delivery times are as follows:
North Island: 1-3 days
South Island: 1-4 days
Rural delivery: 1 day extra to the above
- PAYMENT OPTIONS
Our prices are quoted with GST (Goods & Service Tax). All purchases are charged in New Zealand Dollars only.
You can pay by:
i. direct credit (our bank details will be provided to you on checkout)
ii. credit card (we currently accept Visa and Mastercard)
We also have financing option available, please email us if you are interested in financing your purchase as all quotes and lending are subject to application, approval and lending criteria.
- EXCHANGE AND REFUND
We would like you to buy with confidence so we offer a 30 day exchange or credit guarantee. You can return any product purchased from Divedoctor.co.nz in an unused, brand new condition within 30 days of the date of the purchase and we will exchange the product or provide an in store credit to the value of the original purchase . Please advise us by email quoting your invoice number if you return a product to us. All purchases must be returned and inspected before any exchange or store credit will be issued. The item(s) must be unused and in resalable condition, as determined by Dive Doctor.
Gift vouchers cannot be returned. They are non-refundable and cannot be redeemed for cash.
- PRIVACY
We want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. We take your privacy very seriously. The information which we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties without your prior consent. You have certain rights to access information about yourself and if necessary to ask for it to be deleted or corrected.
